Terms of Service
These terms apply to services and goods supplied by Kurt Darmanin, a sole trader trading as KD PC Builds & Repairs ("KD PC", "we", "us"). We provide PC repairs, diagnostics, upgrades, custom builds, remote support, on-site visits, collection and delivery services in Malta.
Nothing in these terms removes or limits rights that a consumer cannot lawfully waive under Maltese or EU consumer law.
1. Quotes and when a job becomes binding
Submitting the website quote form is an enquiry and does not by itself create a contract or obligation to pay. We will discuss the work, price or pricing basis, and any important conditions with you before work is authorised.
Unless stated otherwise, quotes are based on the information available at the time. If diagnostics reveal additional faults, parts or work, we will seek your approval before carrying out material additional work that would increase the agreed price.
2. Diagnostics and repair authorisation
Some faults cannot be accurately priced until a device has been inspected or tested. Any diagnostic or call-out fee will be disclosed before it is incurred. If no such fee was agreed, it will not be added unexpectedly.
By authorising a repair, you confirm that you are entitled to authorise work on the device and give us permission to perform the diagnostics, testing and access reasonably required to complete the agreed service.
3. Custom builds, parts and deposits
For custom builds, upgrades or repairs requiring ordered parts, we may require a deposit before ordering. The deposit amount and payment terms will be confirmed in the quote or written agreement before payment.
Parts are ordered according to the approved specification. If an item becomes unavailable or unsuitable, we will obtain your approval before making a material substitution.
Where a statutory right of withdrawal applies to a distance or off-premises contract, that right remains unaffected. The law provides exceptions in some circumstances, including certain goods made to a consumer's specifications or clearly personalised and certain repair situations. We will not rely on an exception unless it applies to the particular transaction.
4. Payment
We may accept cash, card, bank transfer and Revolut. Unless otherwise agreed, the remaining balance is due when the work is complete and the device/build is collected, delivered or otherwise handed over.
5. Customer-supplied parts
We are happy to work with compatible parts supplied by customers. We cannot provide a warranty for the inherent quality, condition, compatibility or manufacturer defects of a customer-supplied part. If such a part prevents completion or causes additional work, we will discuss the options with you.
This does not exclude responsibility for damage or faults directly caused by our own failure to exercise reasonable care and skill.
6. Data, passwords and backups
Hardware failure, malware and operating-system faults can involve a risk of data loss. You should make a current backup of important data before service whenever reasonably possible. If the device is already failing or inaccessible, tell us what data is particularly important before work begins.
Where you provide a password or credential, you authorise us to use it only as reasonably necessary for the agreed diagnostics, repair, testing, recovery or support. You should change temporary or shared passwords after the service is complete.
We take reasonable care with customer data but cannot guarantee preservation of data that is already corrupted, inaccessible or stored on failing media. Nothing in this section excludes liability that cannot legally be excluded, including responsibility for loss caused by our own failure to exercise reasonable care where applicable.
7. Workmanship warranty and statutory rights
Recommended KD PC policy: we provide a 90-day workmanship warranty on repair labour and PC assembly carried out by us, starting from the date the completed work is handed back to you. If a problem during that period is shown to have been caused directly by our workmanship, we will re-check and correct that workmanship without an additional labour charge.
The workmanship warranty does not cover unrelated or newly developed faults, accidental or liquid damage after handover, misuse, unauthorised modification, customer overclocking/settings changes, malware reinfection, normal wear, or defects inherent in customer-supplied parts.
Where KD PC sells goods or new parts to a consumer, mandatory legal guarantee rights under applicable Maltese/EU law continue to apply. Any manufacturer or commercial warranty is additional to, and does not replace, those statutory rights.
8. Collection, delivery and on-site work
Collection, delivery and on-site visits are arranged by agreement. You are responsible for providing accurate contact/location information and reasonable, safe access to the equipment and work area. Any delivery, collection or call-out charge will be disclosed before it is incurred.
9. Completion and testing
Where practical, we test the device or build after the agreed work. Some intermittent faults may not appear during testing. If the original problem returns, contact us promptly with details so we can assess whether it relates to the completed work or a separate fault.
10. Liability
We are responsible for providing services with reasonable care and skill and for losses for which liability cannot lawfully be excluded. We are not responsible for pre-existing defects, problems caused by inaccurate or incomplete information supplied to us, inherent failures of customer-supplied components, or data loss arising from an already failing/corrupted device except to the extent caused by our own breach or lack of reasonable care.
If the device is used for business purposes, tell us before work begins if there are unusual or significant risks associated with downtime or data, so that these can be discussed and appropriate arrangements considered.
11. Cancellations and changes
You can contact us to cancel or change a job. Any amount due will depend on the stage reached, work already properly carried out, parts already ordered or committed, the terms agreed with you, and any applicable statutory cancellation/withdrawal rights. We will explain any charge before retaining or requesting payment.
12. Complaints
If you are unhappy with a service, contact us first so we can try to resolve the issue promptly. Email info@kdpcrepairs.com or call +356 9909 8879. These terms do not affect a consumer's right to seek assistance from the relevant Maltese consumer-protection authorities or pursue other legal remedies.
13. Governing law
These terms are governed by the laws applicable in Malta, without depriving consumers of any mandatory protections that apply to them.